Growth is important to any company. If you cannot grow, you are stuck in one place and not going anywhere.
Outsourcing your technical support allows you to grow as quickly or as slowly as you want here https://www.helpware.com/dedicated-technical-support-outsourcing . If the volume of support tickets increases, you can just add to your monthly support package. Even if you outgrow the largest package your support provider offers, they will often customize a larger package just for you. These are just a few of the many major advantages to outsourcing your technical support. If you want to save money and gain an expert support staff willing to work 24/7/365, outsourcing is the best way to go.